Product Sales Greeter (PSS) - Winter Seasonal - Canyons Resort in Park City, UT

Company Name:
Vail Resorts
Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.
Product Sales Greeter
The Greeter, as a part of the Product Sales and Services department, is responsible for creating a warm and welcoming first impression to our guests by greeting them in our various ticket, lesson and pass sales locations. The position requires providing information, directions, and product knowledge while offering expert advice regarding Village and Resort services. Also, share regional highlights, including Truckee and North Lake Tahoe. Follow company/department policies & procedures while interacting with a high volume of guests and effectively managing the queue (line.) The Greeter must continue to pay attention to the details of the operation while being a problem solver, ensuring each guest's needs are met appropriately.

_Job Responsibilities:_

Accurately provide information about lift access products while efficiently directing guests to the correct windows and/or product sale locations.
Must be able to interact with guest and effectively manage the queue (line) at the same time.
Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.
Make suitable recommendations on products to meet the guests needs and the business objectives.
Must be knowledgeable about the resort, location specifics, events, and activities in order to answer guest inquiries.
Ability to handle high volumes of customer interaction while Delivering exceptional Service; Internal & External
Creating a fun & Professional work experience while communicating in a courteous & respectful manner
Professionally assist and follow through with resolution of guest complaints, handle concerns & suggestions
Follow company/department policies & procedures
Participate in resort & departmental trainings and development courses.
Take initiative to perform duties which facilitate operation and maintain cleanliness while paying attention to detail
Perform other duties as appropriate
Help guide guest/ski groups to proper location(s) at the resort.

_Job Qualifications:_

High school diploma or equivalent - preferred
Experience using a mobile or tablet device
Ability to stay calm in stressful situations
Prior experience with RPOS - preferred
Conversational in a foreign language - preferred
Previous guest service experience - preferred
Must be 18 years of age or older

_ Learn more about:_
Our Grooming Policy -
Working for Vail Resorts -

/ Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe/. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an /Experience of a Lifetime/ to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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