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SERVICE MANAGER (LO) 2

Job Title:
SERVICE MANAGER (LO) 2Job ID Number:
5102869Schedule Type:
Reg-TimeWork Hours:
40Location:
Dillon,COQualifications:
The Service Manager (LO) 2 acts in partnership with the Store Manager to position the store team for success, including hiring, training, supervising, coaching and developing a highly engaged service team.
The Service Manager (LO) 2's primary (greater than 70% of time) duty is the management and direction of work for several direct reports.
He/she must possess initiative, discretion, and sound judgment and should be effective at supervising, observing, coaching, and providing feedback to ensure consistent team performance and excellent customer satisfaction.
In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions.
Service Manager (LO) 2 consistently ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements.
The Service Manager (LO) 2 is also responsible for effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience.
The Service Manager (LO) 2 serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.
1+ years experience interacting with customers.
1+ years of banking experience.
1+ years of supervisory or management experience.
Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements.
The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards.
Successful candidates must also meet ongoing regulatory requirements including additional screening.
Ability to attend to the details of the job.
Ability to communicate effectively in writing, such as using proper grammar and spelling and/or conveying thoughts and ideas in clear and concise manner.
Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies.
Ability to work a schedule that includes working weekends and some holidays.
Ability to work and maintain schedule as needed for store, such as working more than 40 hours per week when required.
Experience complying with policies and procedures.
Experience managing one's own time and the time of others.
Experience building working relationships with others.
Experience coaching and/or mentoring others in a customer service or sales environment.
Experience in assessing situations and solving problems.
Experience in directing the work of others.
Experience in monitoring the performance of others.
Experience interacting positively with difficult or irate customers.
Experience making plans and working toward achieving those plans.
Experience meeting operational goals.
Experience meeting or exceeding sales and/or customer service goals.
Experience selling products and services .
Experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software.
Experience working in a fast-paced environment.
6+ months teller experience.
CO-Dillon:
302 Us Highway 6 - Dillon, CO

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