Community Association Manager: Level I - Property Management - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Keystone Resort Property Management is the premier property management company in Keystone Resort, providing comprehensive management services to homeowner associations as well as individual homeowners renting their units on a short term basis.¬  The Community Association Manager¬ (CAM) focuses on the management of a portfolio of homeowner¬ associations at Keystone Resort.¬ Working at the direction of¬ and in partnership with¬ the Executive Boards of these communities, the CAM will oversee the community¬ operations across multiple buildings and common¬ elements.¬  This specific portfolio of properties represents three HOAs with 379 individually owned¬ units and¬ 14 commercial spaces across four lodge buildings in the heart of Keystone's River Run Village.¬  Common elements include, but are not¬ limited to,¬ lawns, roofs, elevators, garages, corridors,¬ HVAC,¬ pools and¬ hot tubs.¬ 


The majority of homeowners within the HOAs¬ contract with a rental management company, making this a very fast-paced,¬ hospitality-focused¬ community association manager position in a resort environment. The CAM works closely with the Vacation Home Property Manager in the portfolio¬ to deliver the Vail Resorts mission of Experience of a Lifetime to owners, guests and commercial tenants.


Success in this position includes strong financial performance, well-maintained properties and satisfied boards, homeowners and guests.¬ ¬ Building a strong team of on-site supervisors and front line employees is a must.¬  A successful candidate will also be able to demonstrate an ability to work through multiple, complex issues with multiple stakeholders simultaneously - sometimes with competing interests and priorities.¬  Candidate must be energized by working in a complex, demanding and dynamic environment.¬  No two days look the same in community association management.


Duties include but are not limited to:

  • Maintaining the property in accordance to the established standards.

  • Association budgeting, financial analysis and management, capital planning, contractor/vendor selection,¬ vendor coordination and property inspections.

  • Association financial reporting including variance reports, aging reports, and action item lists.

  • Corporate budgeting, financial analysis, forecasting and management.

  • Task and project tracking, follow through and progress¬ reporting to key stakeholders.

  • Building trust¬ and maintaining relationships with homeowners.¬ 

  • Providing exceptional service to boards, homeowners and guests through reliable and efficient communications and actions.¬ Quickly addressing feedback in a professional and complete manner.

  • Coordinating and facilitating executive board meetings, annual members' meetings and special meetings.

  • Interviewing, hiring, training and coaching on-property staff, both management and front line.


Job Requirements

  • Minimum¬ three years of direct¬ experience in successful community association management/HOA management¬ is required, preferably in a resort setting.

  • Minimum three years experience managing employees,¬ specific experience on a team¬ managing supervisors/managers.

  • Proven experience in and passion for service, solving complex challenges and working with a multitude of personalities to accomplish goals.

  • Exemplary verbal and written communication skills in English.¬ Ability to read, comprehend and write¬ complex correspondence¬ and effectively¬ communicate¬ with guests and homeowners¬ using diplomacy and tact. Ability to communicate in Spanish a plus.¬  Written portion of the interview will be required.

  • Competency in¬ reading financial reports, ledger detail, budget planning,¬ forecasting and execution¬ - written portion of the interview to assess skill set will be required.

  • Demonstrated knowledge¬ with maintenance and building systems associated with large condominium complexes.

  • Colorado CAM (community association manager) license is required.¬  The ideal candidate will already posess this¬ license,¬ or candidate must be able to obtain license¬ within the first¬ three months on the job.¬ This process includes first¬ passing the M100 and or¬ AMS¬ certification, state licensing exam,¬ fingerprinting with the Colorado Bureau of Investigation and a background check.

  • CMCA, AMS or PCAM certification is a plus.

  • Bachelor's degree strongly preferred.

  • Proficient¬ with Microsoft Office applications - Excel, Word, Outlook, Access.

  • Able to lift up to 30 lbs and stand for long periods of time.

  • Valid driver's license required.

  • Flexible schedule including weekends, nights and holidays

We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for¬ adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service¬ is the foundation of our Culture. Come join our team ‚€“ where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 149101

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