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Lead Front Desk Agent - Keystone Condo Front Desk - Year Round (10-Month) - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints.  This position must have excellent problem solving skills and be able to apply good judgment in decision making.  Good communication skills are required. 


 


Responsibilities: 



  • Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check-out as well as overseeing these functions and offering assistance to front desk agents when needed.

  • Follow proper cash handling procedures outlined in the bank contract and training manual; ensure all agents follow correct procedures as well.

  • Assist at other departments' front desks, internal and external, as necessary.

  • Handle confidential and guest information with the highest degree of integrity.

  • Help train new team members at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor.

  • Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon.

  • Fulfill and troubleshoot lift ticket orders for lodging guests.

  • Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.

  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.

  • Practices safe work habits in all types of duties and with all equipment.

  • Complies with all Resort policies, procedures, and standards of operation.

  • Embraces and promotes Vail Resorts Values.


 


Requirements:



  • Prior front desk experience - required

  • LMS knowledge - preferred

  • Prior lead/supervisory experience - preferred


We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team €“ where A Mountain of Possibilities awaits. www.vailresortscareers.com


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 151086




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