Concierge - Keystone Lodge & Spa - Year Round (11-Month) - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Keystone Lodge and Spa is looking for¬ guest service oriented, outgoing individuals for their Concierge¬ position. This role¬ is responsible for creating a welcoming first and last impression for the guest.


  • Concierge will help¬ facilitate guest check-in, check-out and provides¬ information about our¬ AAA Four Diamond Hotel

  • Provide information and recommendations to guests on activites and dining in the area

  • Be able to book dining reservations for guests

  • Assist front desk with check ins and check outs when needed

  • Give directions to activities and dining options

  • Book transportation for guests when needed

  • Provide Four Diamond service to guests



  • Experience with Microsoft Office -required

  • Able to communicate effectively in English -required

  • High school diploma or equivalent -required

  • College degree in hospitality or a related field -preferred

  • Able to lift at least 30 lbs and stand for long periods of time of up to four hours

  • Candidates with prior guest service experience in a fast paced environment -preferred.¬ 

  • Area knowledge, and/or prior front desk experience -preferred

  • Maintain a flexible schedule¬  including weekends, holidays, etc

  • Be able to work¬  as part of a team

We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for¬ adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service¬ is the foundation of our Culture. Come join our team ‚€“ where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 157499

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