Guest Services Agent - Call Center - Keystone Property Management - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. At Keystone Resort Guest Services you will work closely with Condo, Keystone Lodge, and Inn at Keystone Front Desks, Property Management, Housekeeping, and Operations teams to deliver Vail Resorts' mission of¬ Experience of a Lifetime¬ to homeowners and guests.


Responsibilities include (but are not limited to):

Answer guest questions about resort activities, transfer calls, takes guest messages

Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.

Assist Owners and Guests with luggage, roommoves, wheelchairs, cribs and rollaway beds.

Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.

Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls

Explain guest pay folios over the telephone and e-mail receipts.

Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.



Read, write, and understand English - required

Able to sit for 8 hours - required

High school Degree - required

College Degree- preferred

Previous experience in Lodging/Hospitality/Call Center - preferred

Experience with Property Management software applications such as SMS, PMS or LMS is preferred.

Computer-Microsoft office - preferred

Must be flexible in schedule including: weekends, nights, and holidays¬ - required

We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for¬ adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service¬ is the foundation of our Culture. Come join our team ‚€“ where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 154850

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