Homeowner Agent- Reservations- Year Round, Full Time- Keystone, CO

Reach Your Peak at Vail Resorts.You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

This owner agent position will work on a call center team to assist homeowners with reserving their units as well as modifying existing reservations.

Job Responsibilities:

  • Answering phones in a call center environment while entering data into a computer at the same time
  • Monitor shared inboxes and respond to homeowners requests in a timely manner
  • Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to guests
  • Work as a liaison between reservations, property management and homeowners
  • Ability to build and maintain relationships with property managers and homeowners
  • Provide excellent customer service to a variety of clientele through personalized conversations
  • Ability to use different systems efficiently while entering accurate data
  • May be asked to support team by taking back up conference calls


High school degree or equivalent

Proficient in MS Office Suite

Excellent command of English language, both written and spoken

Able to work a flexible schedule, and has excellent verbal communication skills

Must be willing to work weekends and holidays as needed

Able to work on the phone for long periods of time

Preferred skills:

Call center, hospitality or customer service experience

Data entry experience

Property Management software experience preferred: Tour Partner, RPOS, LMS

Familiarity with Keystone and Breckenridge

Perform with a high degree of accuracy

Must be customer focused

We re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture.Come join our team where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159902

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