Customer Care Agent - Reservations - Year Round - Keystone, CO

Reach Your Peak at Vail Resorts.You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

This customer focused position will work on a call center team to assist guests with existing reservations and book new reservations for Keystone and Breckenridge conference attendees and homeowners. This is a great entry level position for someone interested in starting a career and growing with our company.

Job Responsibilities:

  • Answering phones in a call center environment while entering data into a computer at the same time.
  • Assist conference guests in reserving lodging and Vacation Essentials, including ground transportation.
  • Assist guests with existing lodging reservations by answering questions, modifying reservations, and adding Vacation Essentials to complete their reservation package.
  • Create and modify owner reservations.
  • Provide excellent customer service and accurate information on all aspects of properties, activities, and amenities to guests.
  • Ability to use different systems efficiently while entering accurate data.


  • Must be able to work on the phone for long periods of time.
  • Flexible schedule, with the ability to work weekends, nights and holidays - required.
  • High level of interpersonal communication and a focus on customer service skills.
  • Must be able to multitask and perform work with a high degree of accuracy.
  • Must be customer focused with a positive and professional attitude.
  • College degree preferred, high school diploma or equivalent required.
  • Call center, hospitality or sales experience preferred

We re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture.Come join our team where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 160215

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.