Group Reservations Coordinator- Keystone, CO- Year Round, Full-Time

Reach Your Peak at Vail Resorts.You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Group Reservations Coordinator works on a call center team in an office environment to manage group and conference lodging reservations for Keystone and Breckenridge Hospitality. The Group Reservations Coordinator is the primary resource to administer group and conference lodging needs once contracts have been finalized. This position works closely with Conference Services, the Group Sales team, and Conference Group Leaders.

Job Responsibilities:

  • Provide excellent customer service to a variety of clientele through professional, engaging and friendly assistance.
  • Use question and listening skills that support effective telephone and electronic communication.
  • Continuously work with other members of conference operations to improve and maintain service standards, communications and procedures that impact clients and attendees in order to protect and improve our conference product.
  • Maintain and manage details for each group including contracts, reservation requests, and all other documentation.
  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely manner with a mutually beneficial outcome. Ensure all reservations policies are upheld.
  • Maintains a professional and technical knowledge of conference service operations and sales processes. Attends educational workshops and training courses; participates in departmental/company-wide initiatives to drive internal and external customer experiences.
  • Provides excellent service by maintaining and administering group rooming lists and contracts, and by making all necessary changes for group reservations.

Job Requirements:

  • High School graduate required, college degree preferred
  • Call center, hospitality or sales experience preferred
  • Data entry preferred
  • MS Office Suite
  • Property Management software experience preferred: LMS
  • Excellent command of the English language, both written and spoken
  • Must be able to work on the phone for long periods of time.
  • Flexible schedule, exceptional time management and attention to detail.
  • High level of interpersonal communication and a focus on customer service skills.
  • The ability to multitask

We re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture.Come join our team where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 162080

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